Contact Us

 Contact Us — Fearless Intuitive Co.

Last Updated: December 2025

We value communication and are here to support you with any questions regarding your orders, services, products, or general inquiries. This Contact Us Policy explains how and when you can reach us, and what to expect when you do.

How to Contact Us

For all inquiries, please contact Fearless Intuitive Co. at:

📧 tornasolllc@gmail.com

This is our primary and official method of communication.

2. Response Time

We do our best to respond within:

  • 24–48 business hours for general inquiries

  • 1–3 business days during high-volume periods, holidays, or product launches

Please note that we do not respond on:

  • Weekends

  • Major U.S. holidays

If your message is received during these times, it will be answered the next business day.

3. Types of Inquiries We Can Assist With

You may contact us for help with:

  • Questions about your order

  • Tracking or delivery issues

  • Product information

  • Booking questions

  • Service-related questions (Reiki, tarot, intuitive sessions)

  • Digital product access issues

  • Website or account support

  • General brand or business inquiries

4. Information to Include

To help us assist you faster, please include:

For Orders:

  • Full name

  • Order number

  • Email used at checkout

  • Photos (if reporting damage or an issue)

For Appointments:

  • Date and type of service booked

  • Email used during booking

  • Any reschedule or cancellation requests

Incomplete information may delay response times.

5. When Not to Use the Contact Email

Please do not use this email for:

X Emergency situations
X Medical or legal questions
X Free readings, interpretations, or spiritual advice
X Business pitch spam
X Abusive, threatening, or disrespectful messages

Such messages may result in your email being blocked.

6. Social Media Messages

While you may reach out through Instagram, TikTok, or other platforms:

  • Social media messages are not guaranteed to be seen.

  • For official support, always email tornasolllc@gmail.com.

  • DMs are not monitored regularly for customer service.

7. Appointment Support

For booking-related questions:

  • Email before your session time if you need help.

  • If you are late or do not show up, our Cancellation Policy applies.

  • We cannot guarantee same-day rescheduling.

8. Harassment or Abuse Policy

We maintain a respectful and safe environment.
Aggressive, rude, or abusive messages will not be tolerated and may result in:

  • Email blocking

  • Service refusal

  • Order cancellation (with refund if applicable)

9. Updates to This Policy

This Contact Us Policy may be updated periodically.
The most recent version will always be posted on this page.

10. Contact Information

For all questions, concerns, or support needs, please email:

📧 tornasolllc@gmail.com
Fearless Intuitive Co.